Stakeholder engagement

Medley actively pursues dialogue with all of the stakeholders in our corporate activities. We will continue to work with our shareholders to create a sustainable society and increase corporate value.

Stakeholder	Communication method/content	Reflection in corporate activities
Customers*	Creation of contact points, including feedback forms for each service Customer satisfaction evaluation Information collection via internet Posting of company and business information on corporate website	Support for improvement of quality of medical care by providing medical IT systems Provision of safe products and services
Shareholders and investors	Annual shareholders meetings Financial results briefings Dialogue with investors IR section of website	Increase corporate value through continuous growth Timely, appropriate information disclosure and ongoing communication
Employees and their families	Employee awareness surveys Internal reporting system Information dissemination via internal website Aggressive implementation of internal projects Exchange of opinions between employees and management	Providing a workplace wherein many different types of people can thrive Creation of environment wherein employees can play an active role and grow while being treated fairly
Local communities and governments	Participation in joint public/private sector projects Membership in economic/industry associations	Contribution to resolution of social problems in the field of medical healthcare through our business activities Appropriate collaboration with national/local governments and related organizations to alleviate the labor shortage in the medical healthcare field and promote the use of digital technologies

* Currently, Medley refers to “patients and consumers” and “workers who serve patients and consumers” and as “customers”.

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