Our Essentials
An organization that will achieve over the long term
Our mission is to "create the future of medical healthcare." We aim to be the company that contributes the most on the planet to this mission.
Many issues in this field do not lead to short-term profits and remain unresolved. We want to be a company that addresses those issues over the long term and achieves challenging goals without taking the easy way out. To this end, we have established our principles of action, “Our Essentials.”
“Our Essentials” also serve as criteria for decision-making in various situations, including recruitment processes and personnel evaluations.
BONJI-TETTEI (BE THOROUGH IN EVERYTHING)
We insist on the highest standards in all our endeavors. We believe that excellence can only be achieved through attention to detail and extraordinary dedication to quality. We are relentless in our pursuit of excellence and never compromise.
DRIVE LONG-TERM CUSTOMER VALUE
We prioritize customer value and work to maximize long-term value of our services. We recognize that our customers include patients, their families, businesses and its workers. We equally value them when providing our services.
BE FRUGAL AND MAKE BOLD INVESTMENT
We believe that balance between frugality and bold investment is the key for sustainable growth. We regularly remove waste, work with minimally required resources and value creativity in maximizing efficiency, while encouraging many experiments to identify bold investments that will achieve great results.
LEAD WITH INNOVATION AND IMPROVEMENT
We actively seek new ideas from diverse sources, consider from many different angles until we refine into a simple plan, and lead with product and process innovation and improvement. We also welcome new challenges from others.
MAKE CRYSTAL CLEAR
We leverage 5W1H and quantitative methods to clarify and move ahead. Ambiguous communication leads to great productivity loss. When our leaders or our plan is ambiguous, we frankly challenge each other in order to clarify. Even when ambiguity is required, we strive to define the extent of the required ambiguity.
DIVE DEEP
We are exemplary professionals in each of our areas, dive deep into the details and understand better than all. We act to optimize our team and company performance goals by understanding daily changes in our customers and market.
EARN TRUST
In all our actions and communications, we are highly aware of how our tone and behavior impact others and strive to earn trust through the highest ethical and security standards. When there is a difference of opinion, we respectfully work to understand each others' actions including the cultural background and position. Nobody is perfect. When we realize that someone has made a mistake, we respectfully provide constructive feedback.
CONSTRUCTIVELY DEBATE AND COMMIT
As professionals, we actively participate in constructive debates. We respectfully offer our opinion while we welcome dissenting views. Once we make a decision, we fully commit.
IMPROVE THE ORGANIZATION
In order to continuously raise the level of the organization, we proactively hire the best talent. We also provide ample opportunities and nudges to better develop self-starters.
DRIVE WITH DOCUMENTS
We start initiatives by effectively guiding the team with clear documents. We prevent waste that results from repeated verbal communication by effective documentation. We improve team productivity with simple and concise documents.
LEARN & IMPROVE OURSELVES
We are always improving ourselves by embracing change and curiosity. We actively challenge ourselves from all angles to improve. In order to maintain top performance, we also take care of both mental and physical health.
DELIVER RESULTS
We make informed decisions and deliver results with the appropriate speed and quality. Even with setbacks, we strongly believe that we will find a way, take strong ownership and commit to deliver the results.
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